Put your faith in the nation's most trusted answering service. When your staff is unavailable, Answer Automation greets callers with a consistent, professional message and instantly routes service requests, after-hour emergencies, new sales opportunities and any other phone calls specific to your business. Answer Automation also helps you keep your budget in check with flat rate pricing and reduced overtime.

How it works:

1. Each call is greeted with a professionally voiced, multilingual message.
2. Callers are presented with a menu of options to address their needs.
3. The call is instantly routed based on the Callers choices.
4. Messages left by callers are sent out as emails to be reviewed online, or over the phone.

EMERGENCY CALLS HANDLED WITH ROUTINE PRECISION. Answer Automation's most powerful feature is how it handles emergency calls. How it works:

1. The emergency call is instantly identified and dispatched.
2. Up to nine numbers are continuously, and sequentially, contacted until the message is reviewed.
3. The on-call representative is connected to the emergency call without risk of disconnect, lost numbers or other common errors.
4. The phone conversation is recorded for later review.
5. Response times, escalation times, call history and other key information are compiled into a detailed report.
6. The report and recording are sent to management via e-mail and stored online.