The nation’s most trusted answering service, now on your smartphone.
You’ll get nine places on your emergency call roster to fill with first string maintenance and customer service staff. When an emergency message comes in, all nine will be sequentially called until the message is heard.
When a member of your staff calls a resident back about an emergency message, their number can be kept private using our Call Shield feature. These phone interactions are recorded and stored online for later review.
We can prepare multi-lingual voice recordings for your call prompt menu, so no matter what language your callers speak, they’ll always know they’re being heard.
Take the wheel and upload your own recordings or work with our customer care staff to create professionally voiced custom greetings tailored to your business.
Access the messages in your Answer Automation voicemail on your phone and opt to have them sent directly to your email account, so you’re never out of the loop.
“Indatus makes emergency calls seamless and simple. It’s one simple step for our techs, which leads to really fast total response times.”— Patti Potterton, Ribbon Mill Apartments
Track resolution times by opting to have your maintenance staff check in when a job is complete. Review the call recordings and a summary of the response and escalations times by logging into your account or opting to have reports sent to your email.
The reports dashboard gives you a quick and easy overview of your call traffic. From here, you can review both a daily and hourly breakdown of call volume, and a summary of the types of calls and messages you’ve received.
Browse, search and filter your entire call history. Drill into a detailed timeline of any call to view the date, time and recording of the original call. As well as any responses, call length, response times and caller ID.
See the days and average time frame where the most calls are being missed. Compare your average emergency response time and missed calls per unit to your entire portfolio and the industry average.