Answer Automation

The nation’s most trusted answering service, now on your smartphone.

To get started call (800) 727-4246. Or sign up here.

Answers, routes and collects data on routine, leasing and emergency calls when your staff is unavailable.

Answer Automation greets your callers with a professionally-voiced message and menu options. General inquiries, after-hour emergencies, and leasing calls will be promptly routed anywhere you choose. Data is collected on every call and can be reviewed online, so you always have a clear picture of your call activity.

Emergency Call Handling

Answer Automation’s online tools put you in control of your emergency call list, allowing you to review how every call was handled, so you’ll know your business is ready when the unexpected strikes.

Nine opportunities to respond

You’ll get nine places on your emergency call roster to fill with first string maintenance and customer service staff. When an emergency message comes in, all nine will be sequentially called until the message is heard.

Record calls and protect privacy

When a member of your staff calls a resident back about an emergency message, their number can be kept private using our Call Shield feature. These phone interactions are recorded and stored online for later review.

“Indatus makes emergency calls seamless and simple. It’s one simple step for our techs, which leads to really fast total response times.”
— Patti Potterton, Ribbon Mill Apartments

Online Reporting & Management Tools

See what types of calls are coming in and how they are being handled. Change on-call numbers, security codes and other settings, all without the drag of installing and updating software.

Review the details

Track resolution times by opting to have your maintenance staff check in when a job is complete. Review the call recordings and a summary of the response and escalations times by logging into your account or opting to have reports sent to your email.

See the big picture

The reports dashboard gives you a quick and easy overview of your call traffic. From here, you can review both a daily and hourly breakdown of call volume, and a summary of the types of calls and messages you’ve received.

Take a closer look

Browse, search and filter your entire call history. Drill into a detailed timeline of any call to view the date, time and recording of the original call. As well as any responses, call length, response times and caller ID.

How do you measure up?

See the days and average time frame where the most calls are being missed. Compare your average emergency response time and missed calls per unit to your entire portfolio and the industry average.

To get started call (800) 727-4246. Or sign up here.